Independent Sector Complaints Adjudication Service

Andrew Wilby

ISCAS Secretariat manages the service.

Disa Young

Support for
Andrew Wilby.

Lady Fiona Hodgson, CBE

Governance Board Chair.

Role

Persons

Possible representative

Patient Public representation (first)

Patients Association - confirmed

2 others to be identified

Corporate acute hospitals

BMI, Spire, Ramsay, HCA, Nuffield

Independent hospitals

Hospital of St John and St Elizabeth,
The New Victoria Hospital

Smaller provider facilities ( including Long Term Conditions and diagnostics)

Cosmetic providers (including aesthetic procedures providers)

The Hospital Group, Transform

ISCAS Ltd

ISCAS Director

Independent Doctors

Mental Health Provider

Priory Healthcare

ISCAS Secretariat and Adjudicator in attendance

Independent Chair

Lady Fiona Hodgson, CBE

1

The objective of the ISCAS Governance Board is:

1.1

To ensure the independence of the implementation of the Code of Practice for the handling of Patient’s Complaints in the independent healthcare services.

1.2

To meet the objective the Board will:

1.3

Ensure that the Code of Practice for the Handling of Patient Complaints about independent healthcare services provides a fair and effective route for remedy of complaints in accordance with current national best practice.

1.4

Hold ISCAS Members to account for their observance of the Code of Practice for the Handling of Patient Complaints in the independent healthcare sector.

1.5

Make recommendations concerning the annual delivery plan and budget including fees for subscribers (ISCAS Members).

1.6

Hold the management of ISCAS to account for the delivery of the ISCAS service, annual plan and budget.

1.7

Seek feedback from consumers’ stakeholder and providers about the Code of Practice; derive lessons; and recommend appropriate changes to the Code of Practice as necessary.

1.8

Advocate the merits and benefits of the Code to patients, staff, regulators, and other stakeholders.

1.9

Approve the Annual Report to stakeholders.

2

Accountability

2.1

The Board is accountable to its stakeholders.

2.2

It will exercise its accountability by means of an Annual General Meeting of ISCAS Members and publication of an Annual Report.

2.3

The Chair of the ISCAS Board will adjudicate upon cases of misconduct in the use, or avoidance of, the Code of Practice by ISCAS Members that have been brought to their attention.

3

Membership and Quoracy

3.1

The Chair is Lady Fiona Hodgson, CBE. Andrew Wilby is the ISCAS secretariat to the Board

3.2

To be quorate membership of the Board must include:

• The Chairperson
• Three member representatives
• Lay person/patient public
• ISCAS Director