ISCAS Secretariat manages the service.
Support forAndrew Wilby.
Governance Board Chair.
ISCAS has 3 independent adjudicators that are independent of ISCAS and its members. The ISCAS Governance Board is responsible for the oversight of ISCAS.
The representative names of the final membership of the Board are being agreed and an increased representation of patient and public representatives is being sought.
Patient Public representation (first)
Patients Association - confirmed
2 others to be identified
Corporate acute hospitals
BMI, Spire, Ramsay, HCA, Nuffield
Hospital of St John and St Elizabeth,The New Victoria Hospital
Smaller provider facilities ( including Long Term Conditions and diagnostics)
Cosmetic providers (including aesthetic procedures providers)
The Hospital Group, Transform
Mental Health Provider
ISCAS Secretariat and Adjudicator in attendance
Lady Fiona Hodgson, CBE
The Terms of Reference which sets out what the Independent Sector Complaints Adjudication Service (ISCAS) Governance Board is responsible for and how it will do it.
The objective of the ISCAS Governance Board is:
To ensure the independence of the implementation of the Code of Practice for the handling of Patient’s Complaints in the independent healthcare services.
To meet the objective the Board will:
Ensure that the Code of Practice for the Handling of Patient Complaints about independent healthcare services provides a fair and effective route for remedy of complaints in accordance with current national best practice.
Hold ISCAS Members to account for their observance of the Code of Practice for the Handling of Patient Complaints in the independent healthcare sector.
Make recommendations concerning the annual delivery plan and budget including fees for subscribers (ISCAS Members).
Hold the management of ISCAS to account for the delivery of the ISCAS service, annual plan and budget.
Seek feedback from consumers’ stakeholder and providers about the Code of Practice; derive lessons; and recommend appropriate changes to the Code of Practice as necessary.
Advocate the merits and benefits of the Code to patients, staff, regulators, and other stakeholders.
Approve the Annual Report to stakeholders.
The Board is accountable to its stakeholders.
It will exercise its accountability by means of an Annual General Meeting of ISCAS Members and publication of an Annual Report.
The Chair of the ISCAS Board will adjudicate upon cases of misconduct in the use, or avoidance of, the Code of Practice by ISCAS Members that have been brought to their attention.
Membership and Quoracy
The Chair is Lady Fiona Hodgson, CBE. Andrew Wilby is the ISCAS secretariat to the Board
To be quorate membership of the Board must include:
Stakeholders include subscribers to ISCAS, complainants that use the service and persons administering ISCAS.
ISCASAnnual Report2011 / 2012now published