Managing Complaints in the Independent Sector

independent-healthcare-advisory-services-manage-complaints

How ISCAS can help you

Membership of the Independent Sector Complaints Adjudication Service (ISCAS) gives  the right to use the copyrighted Code of Practice on Handling Patients' Complaints in the Independent Healthcare Sector, the support services of the Secretariat, and access to qualified independent adjudication procedures.

Information for Patients

IHAS and ISCAS are subscription based membership organisations providing complaints advice to its own members. Patients wishing to make a complaint should go to:
Complaints - Information for Patients.

Membership of ISCAS brings with it the obligation to abide by the Code, and the right to display its logo as a sign of excellent patient care.

The ISCAS' secretariat is provided by IHAS.

The independent sector prides itself on providing patients with some of the best available health care. However, there may be times when expectations are not met. If someone is not satisfied with the service they, or a close relative or friend has received in a hospital / clinic that is a member of the Advisory Services, it is their right to have their concerns investigated and to be given a full and prompt reply. The Code of Practice for Handling Patients' Complaints has been introduced to assist with the management of patient complaints.

The full complement of the Code of Practice for Handling Patients' Complaints is available to Members only in the ISCAS Documents section of our library. It comprises three sections containing the Code, Management Notes, and the Adjudication Process.